Validity from 16. 2. 2024, 2nd edition
These general terms define the Wellcard Olimia loyalty program, owned and managed by Terme Olimia, d. d., Zdraviliška cesta 24, 3254 Podčetrtek, and the mutual relationships with the members of the loyalty program. Membership in the loyalty program is subject to these general terms, which supersede and replace any existing rules, provisions, or conditions of the loyalty program until the implementation of these general terms. By accepting these general terms, an individual enters into a membership agreement in Wellcard Olimia, thereby agreeing to these general terms and their application, and thus also becomes a member of the program.
The purpose of the Wellcard Olimia loyalty program is to reward loyal guests and create a long-term relationship with the guests of Terme Olimia and Terme Tuhelj.
The program manager of the loyalty program is Terme Olimia, d. d., Zdraviliška cesta 24, 3254 Podčetrtek, which is also the representative for the subsidiary Terme Tuhelj, d. o. o., Ljudevita Gaja 4, HR – 49 215 Tuheljske Toplice (hereinafter: Terme Olimia Group).
The Wellcard Olimia loyalty program (hereinafter: PZ) is a loyalty reward program for end users (guests) of the Terme Olimia Group. Membership is free and applies to individuals (over 18 years old). Legal entities and sole proprietors, groups, associations, and other forms of legal entities in private and public law are excluded from the program and cannot receive Wellcoins based on invoices, even if they are issued in the personal name of the member. Guests of the Terme Olimia Group who are members of this program collect points for purchasing services in the Terme Olimia Group in accordance with these general terms, which can be exchanged for additional benefits according to the PZ rules.
The Wellcard Olimia trademark is owned by Terme Olimia, d. d. It is protected at the Intellectual Property Office of the Republic of Slovenia under registration numbers 201171234 and 202270604. The Wellcoin trademark, also owned by Terme Olimia, d. d., is protected at the Intellectual Property Office of the Republic of Slovenia under registration number 202270525.
The application form or membership application is a form that a potential member of the program fills out and signs, thereby simultaneously giving consent to these general terms and membership in the PZ. The general terms are an integral part of the application. A completed and signed membership application represents a contract between the holder and the manager of the PZ along with the general terms as an integral part of the application. Online and mobile completion and confirmation of the application, as well as a digital application statement upon arrival at the hotel, are also valid. Membership validity begins on the date specified in the application statement.
The Wellcard Olimia ID is a unique identification number assigned to a member upon joining the Wellcard Olimia loyalty program. The member can see their unique ID number in their online profile. It represents a digital instrument through which the loyalty program manager identifies the member, assigns reservations, records purchases, tracks the redemption of benefits, and other activities that bring benefits to the member. With a QR code, the member can identify themselves at all physical locations in the Terme Olimia Group as well as during registration and entry into the My Wellcard online portal or the Wellcard Olimia mobile application.
Upon joining, each member receives a digital card equipped with their name and surname, ID number, and QR code. This card proves membership and allows the member to acquire and redeem benefits in accordance with the general rules or special promotions of the PZ.
My Wellcard is an online portal accessible exclusively to members of the PZ Wellcard Olimia. It is located on the websites of Terme Olimia and Terme Tuhelj, and access to the portal is only possible with an email address and password. My Wellcard is the personal online profile of the club member, where basic information about the member, digital card, points balance, past purchases, and member consents are collected.
The Wellcard Olimia mobile application is available to all members of the PZ Wellcard Olimia, and they can download it to their phone using the Google Play or Apple Store applications, with access only possible with a username and password.
The benefits that a cardholder can acquire include Wellcoin points, a credit of a certain monetary amount, discounts, and other additional benefits, exclusive rewards, and advantages.
Wellcoin is a unit of value expressed in reward points. Members earn points by purchasing services. Each euro spent is worth 42 Wellcoin points.
The contractual partners of the PZ are legal and natural persons who do not operate within the offer of the Terme Olimia Group. Partners offer certain benefits related to their services to PZ members. The Terme Olimia Group does not provide their services and does not guarantee their quality. The Terme Olimia Group reserves the right to change selected PZ partners.
The condition for participation in the PZ is membership in the PZ based on the application statement.
The condition for full membership is the provision of the applicant's email address in the application statement.
A member of the PZ can be any natural person who is at least 18 years old, legally capable, and meets the conditions set by the PZ manager.
The applicant must correctly and completely fill out the application statement upon joining. The applicant can join the PZ in the following ways: on the websites of Terme Olimia or Terme Tuhelj, in the Wellcard Olimia mobile application, or by signing a digital application statement on a tablet at the receptions of Terme Olimia and Terme Tuhelj.
By signing the application, the applicant confirms that they are aware of and fully agree with the current valid general terms and rules of the Wellcard Olimia loyalty program.
The Terme Olimia Group will arrange membership and include the candidate in the PZ no later than one working day from the receipt of the correctly and fully completed application statement. Membership and thus the collection of points is valid from the day of inclusion in the PZ.
Upon submission of a correctly completed application statement, the applicant receives a digital card with an identification barcode. The digital card can be accessed through the My Wellcard online profile or the Wellcard Olimia mobile application.
To issue a physical card, a member of the PZ Wellcard Olimia must submit a written statement sent via email to: wellcard@terme-olimia.com. The cost of producing a physical card is €12.00, which is borne by the member requesting the issuance of the physical card.
If a member does not have an email address, they may exceptionally fill out a physical application statement, whereby this approach excludes the possibility of full membership due to the missing data regarding the email address, which is necessary for notifying members (e-newsletter and other notifications). In this case, a physical card is issued to the member, which costs €12.00.
The Terme Olimia Group reserves the right to refuse membership if all conditions for joining are not met.
A member can terminate their membership in the PZ Wellcard Olimia at any time. This is done by writing to cancel membership and requesting that the personal data manager cease using, processing, and storing their personal data for the purpose of direct marketing, thereby losing the benefits arising from consents. The written cancellation of membership can be sent to wellcard@terme-olimia.com or dpo@terme-olimia.com. After one month from the receipt of the resignation statement, membership will cease, the entire member profile will be deleted, the balance of unused points will be erased, and all collected personal data of the member will also be deleted.
The Wellcard Olimia card is transferable only among close family members.
Close family members are relatives in a direct line up to the second degree (grandparents, parents, descendants, adopted children, children of a spouse or partner, grandchildren), spouses, partners, and partners in a partnership. Relationships between children and their legal representatives, if they are not their parents, are also considered close family members. Relatives in the collateral line: siblings, cousins, uncles, aunts, nephews, and nieces are not considered close family members.
Points and membership are the property of the Terme Olimia Group. Upon termination of membership for any reason, all unredeemed points are forfeited, and the member consequently loses the right to participate in the PZ. In the event of a member's death, all unused points can be transferred to the account of a close family member from the previous paragraph. The transfer is possible within six (6) months from the receipt of the notice of the member's death, provided the deceased had any unredeemed Wellcoin points. Points cannot be used in the form of cash value or payout.
The Terme Olimia Group is not responsible for any member or action taken in connection with the PZ Wellcard Olimia, except for errors related to the addition of Wellcoin points to the Wellcard account. The only means available to members in the Wellcard account is the addition and deduction of points in the PZ, which is evidenced by proof of eligible consumption, such as a hotel bill, a bill from the hotel restaurant, or hotel wellness. The Terme Olimia Group is not responsible for any damage. The Terme Olimia Group cannot guarantee the operation of the service in the event of a network failure of contractual partners, power outages, or other technical disturbances that could temporarily disrupt the operation of the service, nor is it responsible for any damage arising from these extraordinary events. The Terme Olimia Group is not responsible for damage caused by force majeure.
The general terms are governed by the legislation of the Republic of Slovenia.
The credit period is the period during which a member has the opportunity to use the collected points in the manner specified by the rules and conditions. A member can use points from the day of crediting until the end of the following calendar year. After the end of the billing period, unused points from the billing period expire and are deleted from the system. This ends any possibility of claiming benefits.
Membership in the PZ Wellcard Olimia is a condition for starting to collect points. With each euro spent, a member earns 42 Wellcoin points. Wellcoin points are credited to the member when purchasing all forms of accommodation, services (such as pool entry, sauna, massages, cosmetic and beauty services), for non-pension catering services, and when purchasing gift vouchers of regular value intended for their personal use and the use of their close family members. For personal use, payment is valid for a maximum of 3 (three) rooms. Wellcoin points are not credited for the purchase of tobacco, tobacco products, commercial goods, tourist tax, registration fees, tips, consumption for catering, meetings, seminars, conferences, and other services supporting business events if the payer is a legal entity; nor for the purchase of products from partners or other local providers that are not part of the Terme Olimia Group. Likewise, a member cannot earn Wellcoin points for reservations made through intermediaries – travel agencies, coupon providers, operators, sales representatives – or through other websites not owned by the Terme Olimia Group (e.g., Booking and similar).
Earning Wellcoin points is not possible in the case of larger private events for which a special offer is received, such as weddings, anniversaries, large celebrations, and similar events.
A member cannot earn Wellcoin points when using a gift voucher or if the payer of any service is not a natural person in their own name for their own account.
Wellcoin points can be earned by a PZ member for activities not related to purchases. A member can also earn points by actively participating in the process of improving the offer, participating in guest satisfaction surveys, and other activities presented within the PZ Wellcard Olimia on the websites of Terme Olimia and Terme Tuhelj.
If a member of the PZ Wellcard Olimia wants to use their membership and earn Wellcoin points for catering services, they must present their membership upon ordering catering services.
Points are uniform in Terme Olimia and Terme Tuhelj, regardless of where the member earns them.
The Terme Olimia Group can change, cancel, or add individual options for collecting points, membership levels, and the scope of benefits, notifying PZ members in a timely manner by publishing in the usual manner. Without presenting a physical or digital card at each payment for services, it is not possible to claim or use the benefits that membership in Wellcard Olimia brings.
A member can only earn points for personal purposes (for themselves and their close family members).
Points cannot be exchanged for cash, rewards, or credit. Rewards must be used in accordance with these General Terms.
Rewards are not transferable to third parties.
PZ members are divided into three membership levels: WELLstart, WELLzen, and WELLpremium.
The membership levels differ in the benefits available to PZ Wellcard Olimia members. Members can view the benefits on the websites of Terme Olimia and Terme Tuhelj.
Inclusion in a specific membership level depends on the member's spending in the past two years, counted from today. The starting membership level is WELLstart, into which every new PZ member is automatically included upon registration. Members who have made purchases at the sales points of Terme Olimia and Terme Tuhelj totaling at least €2,500.00 in the last two years, counted from today, are included in WELLzen. Members who have made purchases at the sales points of Terme Olimia and Terme Tuhelj totaling at least €5,000.00 in the last two years, counted from today, are included in the WELLpremium level.
For the total value of the sum, which is the basis for determining the fulfillment of the conditions for inclusion in one of the three membership levels, all purchases that resulted in the allocation of Wellcoin points are considered. Purchases or values of purchases where payment was made with Wellcoin points, i.e., with rewards received from previous purchases, are not included in this total value. Likewise, the value of tourist and promotional taxes and that part of the bill or part of the bill paid by the member with a gift voucher are not included in the sum.
Once a PZ member is included in a higher level, they will not be reassigned to a lower level for the next two years, counted from the date of assignment to the current level. After two years from the assignment to a higher level, a recalculation is performed, and the total value of purchases is checked for compliance with the conditions for each level. In the meantime, a PZ member can advance to a higher level. In the case of advancement to a higher level, it again applies that the member remains in it for two years from the date of assignment.
Each member has the opportunity to view their points status. They only need their membership ID number or membership card. The status of the collected number of Wellcoin points can be checked upon arrival at all hotel receptions and pool cash desks. Members can also access information about their points status through the My Wellcard online portal or the Wellcard Olimia mobile application. They log into the portal with their email address and selected personal password. The first login represents registration, during which the member creates their personal user profile. By logging into their personal profile, they access data about purchases made at Terme Olimia and Terme Tuhelj, the amount of collected Wellcoin points, purchase history, and benefits. Members have an overview of points consumption and the final status of Wellcoin points in their account. Members receive special and tailored offers from the PZ Wellcard Olimia manager on their account.
The Terme Olimia Group informs its PZ members via email and the websites of Terme Olimia and Terme Tuhelj, and in exceptional cases by physical mail.
A member can redeem collected Wellcoin points in the form of a discount for the purchase of services and products from the regular offer. For every 1000 collected Wellcoin points, a PZ member receives a €1.00 discount.
Benefits from special offers for members are exclusively intended for members and are time-limited. Members will be informed about the benefits from special offers via email and through the websites of Terme Olimia and Terme Tuhelj.
Any complaints and appeals regarding provided services will be made by the member at the receptions of hotels or pools or via email: wellcard@terme-olimia.com. A responsible person and the competent service of the PZ manager will participate in resolving the complaint or appeal. Complaints related to a specific transaction, as well as appeals and any other disputes regarding the issuance and use of the card, are resolved by the competent service of the manager. The resolution of all types of complaints or appeals takes place exclusively in writing. The manager will consider all relevant valid regulations when resolving all complaints.
In the case of card misuse, the holder must notify the Issuer by filling out a written statement and a request for the issuance of a new digital card. The member's identification number remains unchanged, and the holder receives a new card. The Issuer will recognize all Wellcoin points collected until the cancellation of the card that have not yet been redeemed upon proper submission of the request for the new card. Upon cancellation of the card, the holder's active points are temporarily frozen. When the issuer issues a new card, the temporarily frozen points are credited to the new card and reactivated. The written statement and request for the issuance of a new card due to loss, theft, or misuse are available on the websites of Terme Olimia and Terme Tuhelj. For additional information regarding the submission of the statement and request, members can also contact wellcard@terme-olimia.com or by phone at 03 829 7836.
The Issuer reserves the right to temporarily or permanently limit or withdraw the right to use the card in cases where:
the holder violates applicable law and/or the provisions of these general terms using the card or attempts to do so or enables another person to violate them;
there are objectively justified reasons related to the security of the card;
there is suspicion of unauthorized or fraudulent use of the card. The Issuer reserves the right to monitor the holder's transactions and suspicious transactions to prevent the risk of card misuse.
The card can be withdrawn from the holder in case of suspicion of misuse or after prior placement on the list of canceled/invalid cards.
Within the PZ, the Terme Olimia Group, as the personal data manager, processes the personal data of PZ members based on their consent and in accordance with these general terms and the legal notice on the website www.terme-olimia.com.
In implementing the PZ, the Terme Olimia Group collects and processes the personal data of PZ members, data on reservations, purchases, and use of services, and redemption of rewards, for the purpose of calculating and allocating points, informing members about their points status, offering discounts, and other exclusive and special benefits.
To join the PZ and obtain a membership card, the applicant must provide the Terme Olimia Group with their personal data: name, surname, gender, residence address, mobile phone number, email address, and date of birth.
In addition to the mandatory data, the applicant may voluntarily provide non-mandatory data when registering their personal profile on the online portal.
If the applicant also gives consent for profiling, upon presenting the loyalty card with each purchase, the Terme Olimia Group processes data about purchased products, services rendered, payment, use of benefits, time and place of purchase, payment methods, credits, collected points, and other acquired benefits. If an individual does not provide the appropriate consent for such processing, the Terme Olimia Group, as the PZ manager, processes this data anonymously for the purpose of analyzing and studying purchasing habits to optimize the offer and increase customer satisfaction.
If the personal data provided by the member in their application statement changes later, the PZ member must notify the manager of this change within 30 days of its occurrence, namely:
by submitting a form obtained on the website www.terme-olimia.com and at the receptions of hotels and pools,
by letter to Terme Olimia, d. d., Zdraviliška cesta 24, 3254 Podčetrtek,
by registering in the Wellcard online portal or in the Wellcard Olimia mobile application.
A member can revoke consent at any time without affecting the legality of the data processing that was carried out based on the consent prior to its revocation.
The provision of personal data is based on the individual's consent. The individual provides their personal data based on consent. Upon revocation, personal data will cease to be used.
The Terme Olimia Group handles personal data with particular care and prevents unauthorized access to personal data. Personal data is stored in the marketing department of Terme Olimia, d. d., and is accessible only to authorized persons. Terme Olimia, d. d., as the manager, has concluded data processing agreements with processors to whom personal data must be provided to achieve the purpose of the Wellcard club (e.g., card printing and promotional material, software owners).
Terme Olimia, d. d., processes personal data until the purpose of processing is fulfilled, until the member's consent is revoked, or within the limitation periods for obligations that may arise from the processing of this personal data. If the retention period for personal data is determined by law, Terme Olimia, d. d., retains this personal data in accordance with legal provisions.
A member can contact the authorized person for personal data protection in the Terme Olimia Group at any time for assistance in exercising their rights regarding personal data or in case of doubts about the correctness of personal data processing (access to personal data, corrections, deletion or limitation of personal data, existence of the right to object to processing, and the right to data portability) at the email address: dpo@terme-olimia.com. A member can also file a complaint with the supervisory authority – the Information Commissioner (address: Dunajska 22, 1000 Ljubljana, email: gp.ip@ip-rs.si, website: www.ip-rs.si).
More about the processing of personal data can be found in the legal notice on the website www.terme-olimia.com.
These general terms of the PZ Wellcard Olimia come into effect on 16. 2. 2024 and apply from that date onwards for all existing and new members.
These general terms, as well as any potential changes and amendments to the rules, are published on the website www.terme-olimia.com and are available in printed form at the receptions of hotels and pools.
The Terme Olimia Group reserves the right to change and amend these general terms at any time and without prior notice. Members will be informed of all changes to these general terms on the website www.terme-olimia.com, whereby it is considered that they are informed of all changes to the general terms. Changes to the general terms take effect on the day of publication on the site but begin to apply 10 days after their publication. If a member does not withdraw from membership within these 10 days from the publication, it is considered that they accept them.
Podčetrtek, 16. 2. 2024